Shipping Policy

Last updated: March 23, 2024

---

1. Shipping Overview

This Shipping Policy explains how shipping works for the Emma Claire online store (“we”, “us”, “our”). We currently ship to customers in Canada.

At Emma Claire, we offer free shipping on all orders within Canada — no minimum purchase required. All products are delivered directly to your door at no additional cost.

2. Processing Time

We process orders within 1–3 business days, excluding weekends and public holidays.

After placing your order, you will receive an order confirmation by email. Once your order has been shipped, you will also receive a shipping confirmation email.

3. Estimated Delivery Times

Delivery times are estimates and are calculated from the date your order is shipped:

Stage	Timeframe
Order Processing	1–3 business days, excluding weekends and public holidays
Estimated Delivery	8–12 business days after dispatch within Canada

4. Shipping Area

We currently ship to customers in Canada.

5. Shipping Costs

Shipping is free for all orders within Canada. There is no minimum order value required to qualify for free shipping.

6. How to Place an Order

Ordering from Emma Claire is simple:

1. Choose your product — Visit the product page and select the correct size or variant.
2. Add to cart — Click “Add to Cart” to place the item in your cart.
3. Proceed to checkout — Enter your shipping details and review your order.
4. Enter payment — Select your preferred payment method. Transactions are processed securely.
5. Confirm your order — Once your order is placed, you will receive a confirmation email.

7. Payment Methods

Payments at Emma Claire are processed securely through encrypted payment providers for a safe checkout experience.

8. Order Tracking

All shipped orders include tracking whenever supported by the carrier.

You can track your order using the tracking link provided in your shipping confirmation email.

9. Address Accuracy

Please make sure that your shipping address is accurate and complete, including apartment or unit number, floor, entry code, postal code, and phone number where necessary.

If an order is returned to us due to an incorrect or incomplete address, we may charge additional shipping fees to resend the order.

10. Delivery Issues

If tracking shows that your package has been delivered but you have not received it, please:

• Check with household members, neighbours, building reception, or your local carrier.
• Contact us at info@emmaclaire.ca within 48 hours of the package being marked as delivered.

If your package is lost in transit, we will work with the carrier to investigate the situation and help find a suitable solution.